Refund policy

Returns & Refunds Policy

Thank you for choosing Bolt Belts. We value your trust and are committed to delivering premium-quality leather tool belts and accessories designed to meet the highest standards of durability and performance. We understand that sometimes a product may not meet your expectations, and we are here to help resolve any issues. Our returns and refunds policy is designed to ensure a smooth and hassle-free process should you need to make a return or request a refund.

Returns Policy

We accept returns within 30 days of delivery, allowing ample time for evaluation. To be eligible for a return, the item must be unused, unworn, and in its original condition with all packaging, tags, and accessories intact. This ensures a smooth return process.

To begin, use our returns form with your order number and the e-mail address you ordered with, or contact our support team at support@boltbelts.com. We'll confirm your return by e-mail with the address to send it to. Please note, that return shipping costs are the customer’s responsibility, and we recommend using a trackable shipping method for secure returns.

Refunds

Once your returned item is received and inspected, we will promptly notify you of the status of your refund. If the return is approved, we will initiate a refund to your original payment method. Refunds typically take 5–7 business days to process, depending on your bank or credit card provider. We strive to make this process as efficient as possible to minimize any inconvenience.

Exchanges

At Bolt Belts, we take pride in the quality of our products. However, if you receive an item that is defective or damaged, we are happy to exchange it for the same product. To initiate an exchange, please contact us at support@boltbelts.com with details and images of the defect or damage. We will evaluate the issue and provide instructions for processing your exchange swiftly.

Non-Returnable Items

While we aim to offer flexible return options, certain items cannot be returned or exchanged. These include customized or personalized products, gift cards, and items purchased on clearance or as part of a final sale. We encourage customers to carefully review their orders before finalizing purchases to avoid any inconvenience.

Damaged or Defective Items

If your order arrives damaged or defective, we request that you email our support team immediately at support@boltbelts.com with clear photos of the issue. Our team will review the case and offer an appropriate resolution, whether it’s a replacement, repair, or refund.

Late or Missing Refunds

If you do not see a refund reflected in your account within the expected time frame, we recommend taking the following steps:

1. Double-check your bank account for pending transactions.

2. Contact your credit card company, as it may take some time for refunds to officially post.

3. Reach out to your bank, as processing delays can sometimes occur.

Should you still face difficulties, feel free to contact our support team at support@boltbelts.com, and we will assist in resolving the issue.